Ms. Chau
Sales Department"Everyone will grow up eventually, as long as you don't stop."
I entered the logistics sales field nearly six years ago, starting as a young woman in telesales. Every day I made hundreds of calls, receiving countless rejections, even unpleasant responses, which often left me disappointed and doubting myself. But I chose to face it instead of giving up: I noted down every small mistake, changed my communication style, learned to listen, and persevered each day to improve a little.
Luckily, I had a supportive team. Then came the first, second, third… appointments. Those small steps laid the foundation for my growth and helped me overcome my nervousness before picking up the phone.
Once I had some experience, I wondered why I had stopped at telesales. I decided to step out of my comfort zone and become a real salesperson – starting from scratch. New challenges arose: finding clients, building relationships, closing deals, meeting targets… But I learned constantly: attending skills training courses, observing senior colleagues, honing my negotiation skills
and problem-solving abilities.
And then I closed my first contract – small, but a turning point that made me believe I could do it.
One of the experiences I remember most is working with Hung Phat Company – a new business exporting to Europe for the first time. That shipment was a big expectation for them, but in the first week, everything went wrong: errors in the customs declaration, the goods were flagged as “red channel,” and unexpected costs piled up. The client was confused, and I was also under pressure, but I understood that I wasn’t just selling a service – I was selling trust. I became their “guide”: assisting with paperwork, working with customs, closely monitoring progress every day, and reassuring the client every hour.
I remember around midnight, the manager called just to ask if the goods could be inspected in time because any delay could cost them the contract. Two stressful weeks passed, and the moment I received the news, “The goods have cleared customs,” made me cry with relief. When I relayed the information to the client, she choked up and said, “If it weren’t for you and the Interlink team, Hung Phat would have missed its first shipment.” I understood that sales isn’t just about closing deals, but about accompanying and solving other people’s worries.
Looking back over almost six years, I am grateful for the journey. From a shy girl in front of the phone, I have become a persistent, empathetic salesperson who understands the value of each relationship. I learned not to be afraid of rejection, how to believe in myself, and how to grow from each contract and each incident.
To young people preparing to embark on a journey in logistics sales:
This is not an easy road. There will be days when you want to give up, days when repeated rejections make you doubt yourself. But don’t be discouraged. Stay strong, stay enthusiastic, and work with responsibility, kindness, and sincerity. Because every call, every client meeting, every problem-solving experience… are valuable lessons that will help you become a truly valuable salesperson. Logistics is not just about transporting goods; it’s about connecting people, providing solutions, and partnering with businesses. And you, passionate young people, are crucial links in this industry, enabling it to grow stronger every day.
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